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Level 1

4 points

Activation Lock ****

I'm trying to help my father law get his iPad working again. He couldn't remember his passcode so I had to reset the device. When I reset the device it gives me the activation lock username/password. His wife and him have iCloud accounts but neither Apple ID/password works. I've been able to log in with both iCloud accounts and don't see the device linked to their accounts. However I do see the locked iPad on a list of trusted devices on another iPad they have.

Will removing this device from trusted devices remove that activation lock? What are my options here?

Posted on Dec 29, 2020 2:12 PM

Top-ranking reply

Niel

Level 10

731,741 points

Posted on Dec 29, 2020 2:25 PM

1. No.

2. If it's locked to a different account, log in with that one. If not, click here or go to a physical Apple Store; you'll likely be asked for its purchase receipt.

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Activation Lock ****

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