Adding someone to Family Share

I am the organizer and I'm trying to add someone to my Family. I sent her an invitation via email and iMessage and when she clicks on either invitation, she gets an error: "You cannot use this payment account. This account cannot be used because it is already shared by a family member using Ask To Buy." What does this error mean and how do I/she resolve it?


I've attached the error message that she got.


Thanks in advance for any help.


[Image Edited by Moderator to Remove Personal Information]

Posted on Dec 30, 2020 9:13 AM

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Posted on Dec 30, 2020 11:15 AM

I had her sign out of my account from iTunes/App store. She is now able to accept the invite. She then signed into iTunes/App store using my Apple ID and everything is working again.


Thank you for your help!

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12 replies

Dec 30, 2020 9:27 AM in response to hshung

Sounds like the Family member is already using a payment method that is being used by another family member. i.e She seems to already be be part of a Family Group maybe is even the Organizer of that group and it has an additional account in it using that payment method with Ask to Buy.


In other words she cannot be part of 2 family groups at the same time.





Dec 30, 2020 1:43 PM in response to hshung

It will still charge you. That's how Family Sharing works. The Organizer is charged for all purchases even though family members use their own Apple ID.


See: link-> Set up Family Sharing - Apple Support

Family Sharing makes it easy for up to six family

members to share App Store purchases, Apple subscriptions, an iCloud

storage plan, and more—all without sharing an Apple ID. You can set up

an Apple ID for kids, set permissions remotely with Screen Time, and

approve spending and downloads from a parent's device with Ask to Buy.

You can also set up Apple Cash for a child or teen, or set them up with

an Apple Watch. Learn more about what you can do with Family Sharing

Start a family group


One adult in the family—the family organizer—can set

up Family Sharing for the group from their iPhone, iPad, iPod touch, or

Mac. If you turn on purchase sharing, you'll be asked to confirm that

you agree to pay for purchases initiated by the family members you

invite and that you have a valid payment method on file. Valid payment methods for setting up Family Sharing include credit cards and debit cards.*

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Adding someone to Family Share

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