Bluetooth ISSUE

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Level 1

4 points

Bluetooth ISSUE

Hello,

I am having Bluetooth connection issues with my iPhone 12 Pro Max. I could not been able to connect my iPhone to my headphones. (SCALCANDY). My iPhone does not see my headphones. Below what i did before asking this question.

I checked my headphones with my iPhone XR - It works.

I checked my headphones with my One Plus - It works.

Then i checked Bluetooth versions - both iPhone 12 Pro Max and my Headphones support version 5.

Lastly - i restarted my iPhone, updated to last version of iOS, reset network settings, but Bluetooth of my iPhone Does not see my Headphones.

What is wrong with it? Why such expensive phone, do not see my headphones, but my old iPhone does? Both have the same iOS 14.2.1.

(P.S. - could not select iPhone 12 Pro Max in device field, it does not exists here)

Posted on Dec 30, 2020 9:41 AM

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Answer 1

Top-ranking reply

TheLittles

Level 10

195,711 points

Dec 30, 2020 10:11 AM in response to selvaraj289

selvaraj289 Said:

"Bluetooth ISSUE: Hello, I am having Bluetooth connection issues with my iPhone 12 Pro Max. I could not been able to connect my iPhone to my headphones. (SCALCANDY). My iPhone does not see my headphones. Below what i did before asking this question."

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Go Here, in the Order Provided:

Contact Us:

Also, contact the manufacturer. See what they have to say about compatibility. You'd find their contact information under a "Contact Us" link, located software on the home page. Go Here: Contact Us - Skullcandy

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Answer 2

KiltedTim

Level 10

203,758 points

Dec 30, 2020 10:19 AM in response to selvaraj289

Did you put the headphones into discoverable (pairing) mode, then try to pair them to your phone?

You said you checked them on your XR and your One Plus, did you go through the pairing process on each of them as you tested, or were they already paired to them? If already paired, how many simultaneous pairings do your headphones support?

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Answer 3

JAmillay

Level 1

4 points

Jan 4, 2021 5:54 PM in response to selvaraj289

I just got my 12 pro max today and had the same issue. I found that you need to turn off your old phone completely and leave it off. Then turn off your 12 pro max and turn it back on. Then go to blue tooth and enable it, and while it’s searching, turn on your Bluetooth devices and it will find them within seconds!

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Bluetooth ISSUE

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