AlexanderFomin86 Said:
"Refund policy: Hello there! Please help me with the refund. I am a student, I have limited money. My younger brother took my phone and put a lot of money on the PUBG Mobile game without my knowledge. I needed this money to make gifts for my family for the new year. I don't need items in this game. Please help me with this problem. Happy New Year!"
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First and Foremost:
I. Modify Your Credentials:
If it comes to avoiding someone else from using your account, then most certainly consider making some changes:
Then...
II. Manage these Returns:
A. Go Here: Request a Refund for Apps or Content that you Bought from Apple - Apple Support. These are user-to-user forums. No on here has access to your account information (And that is a good thing, by the way).
and...
B. Contact Apple Support:
Why the Wait:
Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)