Facetime video calls are dropping off abruptly in Ipad.Restarted and restored and updated IOS nothing

Hi papiya123,

Thanks for coming to Apple Support Communities for help with FaceTime on your iPad today. It sounds like you have dropped calls.

Check out this page for steps that may help: If you can't make a FaceTime call on your iPhone, iPad, or iPod touch.

"If you have connection or sound quality issues with FaceTime

If your cellular connection or Wi-Fi network are running slow, or other users are streaming audio or video on the same Wi-Fi network, you might have these issues:

• Connection alerts or unable to connect
• Choppy video calls
• Black screen
• Dropped calls

Make sure that both you and the person that you're calling are using a fast Wi-Fi or cellular connection. If you’re using Wi-Fi, FaceTime requires a broadband connection."

Do you have any other devices you can test FaceTime with on your network? Have you restarted the router?

A good isolating step would be testing FaceTime on another network too.

Have a fantastic day!

 papiya123,

Thanks for getting back to us. Even if your iPhone is working properly on your network, we still want you to test the iPad on another network. You could even make a hotspot with your iPhone and test FaceTime with that connection: How to set up a Personal Hotspot on your iPhone or iPad.

Do any other apps shut down on you?

Which iPad do you have? Which iPadOS is running on it?

You can also try deleting the FaceTime app, restarting the iPad and reinstalling it from the App Store:

Delete apps from the Home Screen

1. Touch and hold an app you want to delete to open a quick actions menu, then tap Delete App.
2. If the apps begin to jiggle, tap  on the app you want to delete.
3. Tap Delete.
4. If the apps are still jiggling, tap Done at the top right.

If you change your mind, you can redownload apps you’ve deleted.

Cheers,