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iPhone 8 and old company email address requesting password to update Apps

Hello, the email address listed on my iPhone 8 under Settings is correct, however, when an App update is needed, I am required to enter the password for the email address that was originally used to setup the phone under my previous employer. Although I was told to keep the phone, I do not have access to that email any longer.

Please help me.

Thank you......

iPhone 8, iOS 14

Posted on Dec 30, 2020 5:54 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 30, 2020 5:55 PM

Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.   

1 reply
Question marked as Top-ranking reply

Dec 30, 2020 5:55 PM in response to DianaLeah

Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.   

iPhone 8 and old company email address requesting password to update Apps

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