12 Pro Max 2/3 cameras working

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12 Pro Max 2/3 cameras working

I just got the 12 Pro Max and was really excited to have a triple camera system. But after trying it out, only two of them get used. The middle camera is the wide angle, and the 1x zoom is the bottom camera, but when I zoom in to the 2.5x zoom, it stays on the bottom camera instead of switching to the top like I expected. To my knowledge, the top camera hasn’t been activated for anything so far. Is that how it’s supposed to be? Or is my top camera possibly broken?

Update: after trying again, the zoom lens was activated as it should. But after a couple minutes and another test, it remained on the 1x lens for a bit and eventually switched over after switching back and forth a few times. Anyone know why that is?

Posted on Dec 30, 2020 9:28 PM

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Answer 1

jdo_apple

Community Specialist

Jan 2, 2021 8:46 AM in response to PianoGuy24

Hello PianoGuy24,

Welcome to Apple Support Communities!

We understand 1 of the cameras is not working on your iPhone Pro Max. We're happy to help!

Below is information taken from the technical specifications section about the camera for the iPhone 12.

Camera

Pro 12MP camera system: Ultra Wide, Wide, and Telephoto cameras
Ultra Wide: ƒ/2.4 aperture and 120° field of view
Wide: ƒ/1.6 aperture
Telephoto: ƒ/2.0 aperture (iPhone 12 Pro); ƒ/2.2 aperture (iPhone 12 Pro Max)
2x optical zoom in, 2x optical zoom out; 4x optical zoom range (iPhone 12 Pro)
Digital zoom up to 10x (iPhone 12 Pro)
2.5x optical zoom in, 2x optical zoom out; 5x optical zoom range (iPhone 12 Pro Max)
Digital zoom up to 12x (iPhone 12 Pro Max)
Night mode portraits enabled by LiDAR Scanner
Portrait mode with advanced bokeh and Depth Control
Portrait Lighting with six effects (Natural, Studio, Contour, Stage, Stage Mono, High‑Key Mono)
Dual optical image stabilization (Wide and Telephoto)
Sensor-shift optical image stabilization (iPhone 12 Pro Max Wide)
Five-element lens (Ultra Wide); six‑element lens (Telephoto); seven-element lens (Wide)
Brighter True Tone flash with Slow Sync
Panorama (up to 63MP)
Sapphire crystal lens cover
100% Focus Pixels (Wide)
Night mode (Ultra Wide, Wide)
Deep Fusion (Ultra Wide, Wide, Telephoto)
Smart HDR 3
Apple ProRAW
Wide color capture for photos and Live Photos
Lens correction (Ultra Wide)
Advanced red-eye correction
Photo geotagging
Auto image stabilization
Burst mode
Image formats captured: HEIF and JPEG

For more information check out the technical specifications article here: iPhone 12 Pro

Let us know if you have any questions.

Thank you for using Apple Support Communities.

Take care!

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12 Pro Max 2/3 cameras working

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