Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Password not recognised

New Macbook Pro not recognising new password or one from old Mac after using Migration Assistant. Possibly looking for a 'setup password' which may be from the old Mac and is now lostin the mists of time.

Can't seem to boot into recovery mode with Command + R either.

Any suggestions?

Posted on Dec 31, 2020 3:26 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 31, 2020 6:55 AM

For Big Sur you need to follow this:

Turn on your Mac and continue to press and hold the power button until you see the startup options window, which includes a gear icon labelled Options. Select Options, then click Continue. Then select language, then choose Utilities > Terminal from the menu bar, then type resetpassword in the Terminal window.

From there there are different options to reset one or all passwords which worked for me and I could log on after a restart.

3 replies
Question marked as Top-ranking reply

Dec 31, 2020 6:55 AM in response to MacAndroid

For Big Sur you need to follow this:

Turn on your Mac and continue to press and hold the power button until you see the startup options window, which includes a gear icon labelled Options. Select Options, then click Continue. Then select language, then choose Utilities > Terminal from the menu bar, then type resetpassword in the Terminal window.

From there there are different options to reset one or all passwords which worked for me and I could log on after a restart.

Password not recognised

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.