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AirPods Gen 1 disconnecting problems

Hello. My AirPods gen 1 is having problems. Once I start connecting it with my iPhone, after 45 seconds it just disconnects automatically. First the right airpod then the left airpod disconnects after as well shortly. Sometimes they disconnect both at the same time. Please tell me how to fix this, its firmware version is 6.8.8. Please help me

Posted on Dec 31, 2020 9:12 AM

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Question marked as Top-ranking reply

Posted on Jan 2, 2021 4:07 PM

Hello Nonoyems,


We would like to see how we can help you with your AirPods disconnecting. Let's try resetting the AirPods, and then testing to see if the issue persists. Follow the steps in this link to reset: Reset your AirPods


Get back to us with your results, and we can go from there.


Cheers!

2 replies

Jan 2, 2021 9:00 PM in response to Nonoyems

Welcome to the club, a lot of people have the same problem. The thought is that it's the firmware causing this but apple has never commented on it. Well other than to buy new ones. I've given up on any fix, they were great when they worked. I still have mine in the drawer just incase but also but a different brand.

AirPods Gen 1 disconnecting problems

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