Getting A Corporate Owned Phone Activation Unlocked
My employer has a number of devices that have been activation locked by the prior employees.
These devices were purchased between 2012-2015, I joined the company in 2019. I know Apple requires proof of purchase, but my company does not have them the receipts. When the devices were purchased, no one at my company at the time had the foresight to keep the sales receipt, as they weren't aware that Apple's activation lock would essentially brick these phones. We obviously know now to have a procedure in place after the fact, but getting these devices unlocked after the fact is proving difficult.
The only records I could find were equipment logs with entries for the devices made at the time, the person the device was issued to, and date issued/returned. I provided the email addresses (all of which are deactivated corporate Microsoft Outlook) that are associated with the Apple IDs on each device. Additionally, I provided our GL records for employee issued cell phones with VZW, but unfortunately our accounting system does not provide device identification detail. Only shows that we coded it under our payments to VZW for cellphones. Can't get in touch with these people, they left in 2017. That was still not enough for them to unlock the phones.
Has anyone had any success bypassing this with Apple? Or providing other records? Or are these devices basically bricked because of user error?
