itunes backup

You might try to reset your trust settings. See About the 'Trust This Computer' alert on your iPhone, iPad, or iPod touch - Apple Support.

tt2

Hello Rusty14u,

Welcome to Apple Support Communities. We understand the concern of getting a message about restoring your iPhone to factory settings, and the possibility of losing your data. We'd be happy to look into this with you.

Do you recall creating a backup of your iPhone in the past on iCloud or on your computer? If not sure, please check out the following link:

Locate backups of your iPhone, iPad, and iPod touch

If you were able to locate backups of your iPhone, you can restore your iPhone to factory settings, then restore from a backup. Here's how:

Restore your iPhone, iPad, or iPod to factory settings

If you were unable to find any backups of your iPhone, then this process of restoring your device to factory settings will result in losing your data.

Also, check out this helpful link:

Restore your iPhone, iPad, or iPod touch in iTunes on PC

We hope this information is useful. Kind regards.

Hi Rusty14u,

Thanks for getting back to us with those additional details. It looks like you're having issues backing up your iPad on iTunes on your computer, and we'd like to help.

If you're running out of storage on iCloud, you can try the steps in the following link:

Manage your iCloud storage

Under: "Make more space available in iCloud"

Also, regarding backing up your iPad on iTunes on your computer, check out these helpful links:

If you can't back up your iOS or iPadOS device to a computer or restore it from a backup

If your computer doesn't recognize your iPhone, iPad, or iPod

Message us back with your result. Kind regards.

Best of luck.

tt2