Hello!
I have problem with application. I have internet connection by WiFi. Other applications works correctly (Netflix, Youtube). I installed all updates. I reinstalled application, changed the network and there is no effect. Somebody can help me?
Hi Yarocek,
Thank you for using Apple Support Communities. From our understanding, you are getting an error when you launch the Apple TV app on your LG Smart TV, do we have that right? You can check to confirm that your TV model is compatible with the Apple TV app: Apple TV App–Supported Devices.
You can also confirm there are no firmware updates for the TV itself.
Have you tried resetting the Apple TV app to its original settings and signing back in? You can find the steps in this article under the section titled " Reset the Apple TV app to its original settings": Get the Apple TV app on your smart TV, streaming device, or game console.
If you are still having trouble, you may need to reach out to LG for further assistance with your Smart TV's network connection.
Hope that helps!
Hi Yarocek,
Thank you for using Apple Support Communities. From our understanding, you are getting an error when you launch the Apple TV app on your LG Smart TV, do we have that right? You can check to confirm that your TV model is compatible with the Apple TV app: Apple TV App–Supported Devices.
You can also confirm there are no firmware updates for the TV itself.
Have you tried resetting the Apple TV app to its original settings and signing back in? You can find the steps in this article under the section titled " Reset the Apple TV app to its original settings": Get the Apple TV app on your smart TV, streaming device, or game console.
If you are still having trouble, you may need to reach out to LG for further assistance with your Smart TV's network connection.
Hope that helps!
Ok. It was problem with DNS. You have to change dns serwer in network settings to public dns for example 8.8.8.8. And that's all. :)
Hi!
Yes, the error message shows up when I try to launch the application so I can't reset app because it is impossible to enter to the settings. My tv is LG NanoCell SM9000 and AppleTv was on it and this tv is on the list.
I have all tv firmware updates.
I have fast internet link and other applications work with no problem.
I tried to contact to LG but they told me that they only give the platform to application and I have to contact to you.
I found this problem on other internet forums (more people has it) but no-one knows the solution.
Maybe it is possible to do something.
Thanks!
I forget to write that I also tried to reinstall the application and the result was the same.
Yarocek,
Awesome! We're glad you were able to resolve this. Have an amazing day and thank you for using Apple Support Communities.
Take care!
Problem with AppleTV on TV LG 75SM9000.
