My subscriptions won’t cancel...?

I have two subscriptions set up atm. Apple Music and discord nitro. I can get into the subscription settings but when I press cancel every option grays out / isn’t clickable anymore and nothing happens. I genuinely can’t turn them off and I’ve restarted my phone multiple times now. Any advice??

Posted on Jan 1, 2021 11:02 AM

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Question marked as Top-ranking reply

Posted on Jan 1, 2021 11:35 AM

Have you tried signing out of the App Store/iTunes, restarting the device, and then signing back in?


If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call      


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



1 reply
Question marked as Top-ranking reply

Jan 1, 2021 11:35 AM in response to Mellymoo2021

Have you tried signing out of the App Store/iTunes, restarting the device, and then signing back in?


If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call      


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



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My subscriptions won’t cancel...?

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