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User profile for user: AAziz189
AAziz189 Author
User level: Level 1
6 points

New IPhone back side cracked

I bought one new iphone 12 128gb, when i see there visible crack then i inform to apple authorized shop they told me it's not their own fault.

Now i want to know this new phone why they aren't changing.

iPhone 12, iOS 14

Posted on Jan 1, 2021 12:12 PM

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User profile for user: KaeBFly
KaeBFly
User level: Level 6
8,347 points

Posted on Jan 1, 2021 12:38 PM

Unless it was cracked before you opened the box (meaning you haven’t been using it and then it cracked somehow) then they wouldn’t change it. You would have to pay to have it repaired/replaced. Either through AppleCare+ for the reduced cost or whatever the full repair/replace cost would be. Are you trying to say it was cracked as soon as you got it out of the box?

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User profile for user: KaeBFly
KaeBFly
User level: Level 6
8,347 points

Jan 1, 2021 12:38 PM in response to AAziz189

Unless it was cracked before you opened the box (meaning you haven’t been using it and then it cracked somehow) then they wouldn’t change it. You would have to pay to have it repaired/replaced. Either through AppleCare+ for the reduced cost or whatever the full repair/replace cost would be. Are you trying to say it was cracked as soon as you got it out of the box?

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New IPhone back side cracked

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