New IPhone back side cracked

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Level 1

5 points

New IPhone back side cracked

I bought one new iphone 12 128gb, when i see there visible crack then i inform to apple authorized shop they told me it's not their own fault.

Now i want to know this new phone why they aren't changing.

iPhone 12, iOS 14

Posted on Jan 1, 2021 12:12 PM

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Answer 1

Best reply

KaeBFly

Level 5

7,296 points

Jan 1, 2021 12:38 PM in response to AAziz189

Unless it was cracked before you opened the box (meaning you haven’t been using it and then it cracked somehow) then they wouldn’t change it. You would have to pay to have it repaired/replaced. Either through AppleCare+ for the reduced cost or whatever the full repair/replace cost would be. Are you trying to say it was cracked as soon as you got it out of the box?

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Answer 2

rebmakla

Level 1

47 points

Jan 1, 2021 3:33 PM in response to AAziz189

My iPhone 12 mini developed a small chip/crack in the back glass in the first week even though I didn't drop it or do anything that would have caused the damage. I really hope this isn't a sign this phone is not as durable as my previous iPhones.

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Answer 3

Jan 1, 2021 12:37 PM in response to AAziz189

The rear glass can not be repaired and the device must be replaced.

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New IPhone back side cracked

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