Mac Pro 3,1 black screen then fans on full

I have extensively researched this and from all accounts no one has ever found a fix - even with multiple known good GPU / various MacOS versions / new RAM / strip down and full cleaning (one guy even replaced the motherboard and PSU to no avail)

I have tried running it headless (physically removing the GPU(s)) and accessing via VNC viewer (thus eliminating GPU entirely) but still the same issue - after a period of time from accessing the login screen the mac will go black screen (there is an audible single 'tick' inside the case when this happens but no one has ever seen a LED warning inside the case if they have had the side off ....) then about 10 secs later the fans go on full throttle (default) and the only way to restart/shutdown is via the power button or the mains plug. As to whether the machine will restart ok or not, it seems entirely random; I have had a clear month of uptime or worst case scenario a wasted day of trying to get it running for more than a few seconds before the black screen.

...these 2008 Mac Pros still offer further usable life if this can be sorted out, so if you have experienced this and beaten the problem please save me and many others (it seems to be a very common issue!) from turning these well designed Mac Pros into landfill/reclamation.


My suspicions lie more with how the OS handles the hardware but it will in that case probably be something that has changed in everything OS since possibly Mavericks.

Safe boot makes no difference.


**Putting an Ubuntu drive in it and booting from that makes the issue go away completely**


I look forward to hearing from you if you can help or even tell me your experiences trying to troubleshoot this frustrating issue.


Many thanks


Andy

Posted on Jan 2, 2021 2:10 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 2, 2021 7:37 AM

Panic Reports are stored at:

/Library/Logs/DiagnosticReports


If you copy and paste that string into:

Finder > Go menu > Go to Folder


it will take you to where those reports are stored.


They are named with Date&Time and end in .panic

You can post the entire report here, by using the “additional text” Icon in the reply header (looks like a paper with writing).


Please don’t post more about 20 lines of any other types of reports — they are interminable, and any information useful for this purpose is on the first screenful.


There are three quick take-aways from any panic report.


1) The panic-reason,


2) the extensions present at the "scene of the crime", and


3) the BSD process in which the problem occurred.


One more item that is important is the names of any third-party Extensions you have added. They are shown FIRST in the extensions loaded section


Similar questions

65 replies

Apr 20, 2021 2:24 PM in response to Grant Bennet-Alder

Have bought (from reputable business supplier servicing UK AV industry) another PSU and once fitted experienced exact same issues so that’s highly doubtful. They think it’s a hardware issue (due to years of heat shock) with logic board. Another co that has a technician who deals with backplanes for defence industry and has experience with these exact models cites frequent issues With the 3,1 motherboards. What do you think? A mobo strip out and replace is extreme but with tested items from reputable dealers worth a try? IF you agree how would you source a decent Mobo? Anyone?

Jan 2, 2021 4:07 PM in response to Grant Bennet-Alder

Hi Grant Thanks again for swift reply

Yes I think you are correct; it's a distinctly different sound to that the dvd drives make when they are searching for an AHT disc ;-) ... it's not like arcing electricity or anything frightening but I'd bet $$ it's in that PSU / top of mobo area. I had the PSU fully out of the chassis earlier today on the strip down and there was way more dust than I would have expected given it's only about a year since I last stripped it and ran a can of air through it (and we have had a robovac thing for most of the year that keeps the dust down daily).... and its fan is pulling air in 20cm above the floor.


PSU location 1 is running at 40degC and PSU location 2 at 42degC. Hottest thing on the rig is one of the Northbridge chips at 62degC - the 2nd is 51degC ....everything else is running cooler sub 40degC.

But looking at the fuzz and dust that was around the PSU I would not be surprised if it is end of life :(

How reliable are the diagnostic LEDs ? - the 'power rail fail' definitely showed up within a second of that click (I was waiting ready with my plastic stick to press the diag button) and there was no bad news from the two CPU ones at any point whilst testing.

Thanks

Andrew


Jan 30, 2021 8:45 AM in response to Andrew Beardsmore

further - I have tried it with 'everything out' and it still fails similarly after some time :-

I have run it headless, remoted in with VNC viewer, i.e. no GPU (I also tried this with no GPU nor optical drives, & there's nothing else in PCIe slots)

on boot I could use VNC to get into it and log in but the same crashes happened after similar random periods as short as a couple of minutes, to as long as an hour or more (even when the machine was in sleep mode - my son being in the room and knowing the drill ... "to power it down when the fans come on loud" and let me know it had crashed and when

then with just one boot HDD, i.e. only one sledded spinning HDD drive, and then logically going through the memory risers each in turn, with just one stick of RAM (yes I tried each in sequence - even though the memory board red lights flash correctly once upon boot then go off) .... still the same crashes

Feb 3, 2021 2:02 PM in response to Grant Bennet-Alder

Hi Grant - as I have made a couple of replies inadvertently to myself you might have missed the developments here but other than that please note the original boot drive now mounted in my new 5,1 doesn't show partitions within volumes even after repairs, .... and opencore cannot see it as a bootable volume (it's listed in bootpicker, but selecting it for startup disk gives a no entry icon)

ideas ?

many thanks

Andrew

ps having spoken to an Apple hardware specialist technician (who I got in touch with to get the original PSU revamped) I have discovered that the logic boards on these frequently get heat shocked and once they reach operating temps the failures I have been experiencing occur without any logs (as it is an immediate power fail shutdown - something goes over the rated temp and system protection kicks in, power off, fans on full) - having tried two PSUs in this with the exact same result I am inclined to agree - what do you think ? are there further OS based avenues to diagnose ? - I have the ASD tool for this exact machine (ASD-3S123.zip)

And more importantly is there any way to make those Yosemite HDDs bootable and usable in the new 5,1 ?

at the very least I would wish to recover the Photos.app library which having been rebuilt from the main drive (Yosemite 2) is missing thousands of pics, but hopefully the timemachine backup on Yosemite HDD from the original 3,1 which is recent enough will be able to rectify that (not sure how to use it in the new machine though).

Feb 16, 2021 9:55 AM in response to Grant Bennet-Alder

Hi Grant

Thanks for the reply. - Yes that makes sense to me and I think I've discovered the missing element; El Cap does not have the necessary Kexts / drivers etc for the GPU card in that machine (an OTT 8GB radeon monster). Minimum I think is Mojave.

Does that sound correct?

PS how do I boot into the 3,1 with the ASD boot USB I have prepared (the 3,1 has unflashed non Apple GPU - an old 512 nvidia so I am getting NO boot picker screen) ?

I have tried guessing and using the L/R arrows and return key after 5 mins to no avail ....


thanks

Andrew

Feb 16, 2021 11:09 AM in response to Grant Bennet-Alder

additionally - I have fully recovered the photos library from another backup early December when the old Mac 3,1 started acting up (and added recents from icloud) - I only mention this as now there is no urgent need to focus on that from my perspective.

Every time I put any bootable OS drive in the 3,1 and leave it with no load the problem will occur - it happens after a few minutes or a couple of hours but the machine has never stayed on for more than 2hrs 45mins.

FYI In case I hadn't mentioned it above, I have eliminated the PSU being the source of the problem by repeating the same issue with a known good PSU (6 hours bench tested by Apple authorised service technicians who were good enough to refund me the PSU cost once I returned it).


What I would like to do, and you may be able to advise on this, is use the ASD-3S123 USB (with EFI and OS boot partitions) to more thoroughly diagnose (what I suspect to be) a logic board / logic board component issue (perhaps even the thermal paste of the CPUs - although I have never seen the service_diag LEDs light up for the CPUs and monitoring has given the temps as 49degC to 63degC)

My issue currently is that I cannot get the 3,1 to boot from that USB (this is made trickier by the fact that the GT 9500 GPU is not flashed so I get no bootpicker screen)

Any ideas ?

thanks again

Apr 8, 2021 12:43 PM in response to Andrew Beardsmore

Before I swapped motherboards, the problem was worse. The crashes were so bad they didn't even leave logs, and often the system would completely fail to boot afterwards, just hang part way into the progress bar. And for whatever reason, I could never get the system to boot up with the Nvidia drivers - It would always revert to the OSX default drivers.


I now suspect there may have been a micro stress fracture on that board from yanking my heavy graphics card in and out too many times, but who knows...?

Apr 8, 2021 1:07 PM in response to Sailordoom

I know what you mean - in spite of the excellent modular design of these cMPs that's quite a bit of precision labour to get to the backplane

So - I'd love to logically go through this and compare notes as what I have found (when known good Mobo swapouts don't instantly fix the shutdowns) leads to suspicions around the controller chips on 3,1s

& this is going to sound weird but ....I'm not beyond ruling out UEFI bootkit malware (intended for Intel EPROM & Xeons in Wintel architecture) somehow causing damage to firmware/controllers at this point

Yours is a 3,1?

Unaltered/bios unflashed/no opencore?

& It initially still kept crashing (but less so) after the mobo swap ?

then you worked on the GPU Nvidia & CUDA versions to get the right ones

(for which MacOS version?)

Sorry for the extra questions Sailordoom but you are probably the ONLY person who has sussed this and whilst I appreciate you live in fear (all old mac users do ;-) - it's like owning an old Healey 3000 vintage sportscar !) AND I know you don't want to jinx it, you just might have found the answer for everyone on the hardware/firmware side ....

PS Grant (kindly responding to most threads here) is OS uber-expert level at those logs and a lot more - did you ever get to ask him to cast an eye?


Apr 19, 2021 3:54 PM in response to Grant Bennet-Alder

Thanks! Here's the most recent two from today. Ran fine for about 5 weeks, than ka-boom. After the first crash, I reset NVRAM and PRAM, rebooted twice, it crashed again after less than a minute. Rebooted in safe mode, repaired permissions, shut down again, opened it up, blew out dust and wiggled all the cards. Rebooted twice more, and it's been running ok for a couple hours.


This is the dance I do every time. If I don't do every single one of these steps at least once, the system keeps crashing after a few minutes. If I do all of them enough times, the system re-stabilizes for anywhere from a few hours to a few weeks, before it happens again and I start over.


Logs are in opposite order: Most recent first, previous after.


Apr 20, 2021 7:40 AM in response to Andrew Beardsmore

Andrew Beardsmore wrote:

and test an earlier BIOS for better stability with the PCIe components such as the GPUs


I do not recommend going backward on firmware to chase this issue. There have been NO reports of firmware updates having the slightest negative effects on the operation of MacOS.


Multiple flaky cards is FAR more likely to be the issue.

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Mac Pro 3,1 black screen then fans on full

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