upgrading to os mojave

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Level 1

8 points

upgrading to os mojave

I want to upgrade high sierra to mojave on my macbook pro (mid 2012). I use this apple support site to access the mojave download (https://support.apple.com/en-us/HT211683). the link for mojave download directs me to the apple apps store: https://apps.apple.com, where there is a link to the os mojave download. However, when I click on the download link, I get this message: copy of the Install macOS Mojave application is damaged, and can‘t be used to install macOS.

Is apple going to fix the download corruption or are they intentionally preventing the downloading of mojave?

MacBook Pro 13″, macOS 10.13

Posted on Jan 2, 2021 10:16 PM

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Answer 1

Best reply

Eau Rouge

Level 8

42,554 points

Jan 3, 2021 1:58 AM in response to jmrsp

The error message is misleading, the App Store has detected a copy of the Install macOS Mojave in your Applications folder.

Locate it , move it to the Trash, empty the Trash.

Connect your mac to your router via cable, restart your mac go to the Mojave downloads page on the App Store,

you will notice it now says Get or Download, not Open as it did before.

Download it, do not use your mac while it is downloading, and do not use any other devices that share the same

internet connection.

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Answer 2

Niel

Level 10

727,211 points

Jan 2, 2021 10:23 PM in response to jmrsp

Install any security updates listed in the Mac App Store, or choose Applications from the Finder's Go menu, throw away the installer, and download a fresh copy.

This issue exists on your computer or with the Internet connection, not at Apple's end.

(189409)

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Answer 3

Eau Rouge

Level 8

42,554 points

Jan 3, 2021 10:40 PM in response to jmrsp

What happens when you try to install.

How much free space do you have.

Have you tried installing while in Safe Mode.

How to use safe mode on your Mac – Apple Support

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Answer 4

jmrsp Author

Level 1

8 points

Jan 3, 2021 12:33 PM in response to Eau Rouge

Worked. Thanks.

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Answer 5

jmrsp Author

Level 1

8 points

Jan 3, 2021 8:14 PM in response to Eau Rouge

Spoke too soon. I thought it worked as the downloading was fine. Installation was again problematic and could not install.

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Answer 6

jmrsp Author

Level 1

8 points

Jan 4, 2021 9:01 AM in response to Eau Rouge

Plenty of free space. Message was that installation could not be completed. I finally did use safe mode and it worked. Real pain upgrading to Mojave...but its done.

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upgrading to os mojave

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