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CVB1970 Author

Level 1

4 points

Apple TV temporarily blacks out on TV, yet feed/content continues

I have a Samsung UN65JU639DF television. It is NOT 4k, however we received an Apple TV 4k device as a gift. The screen randomly goes black (timing/duration is not predictable), and while blacked-out, we know the feed continues as when the screen comes back, the video has advanced during the blackness.

We have:

Confirmed up-to-date firmware on the TV.
Cold-booted it even though we had confirmed the software was up-to-date.
Provided a 4k high-speed HDMI cable (had presumed old-school HDMI cable might have been the cause).

Out of ideas on how to correct.

Apple TV 4K, tvOS 14

Posted on Jan 3, 2021 6:23 AM

Top-ranking reply

Kilgore-Trout

Level 8

37,483 points

Posted on Jan 3, 2021 6:27 AM

If possible, try to test the AppleTV on a different TV. I suspect the issue is with the Samsung TV (and consequently that is where you need to go for assistance).

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Apple TV temporarily blacks out on TV, yet feed/content continues

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