I keep losing connection in the middle of a workout. It then gives me no credit for the workout on my exercise ring, move etc. I’m on Apple TV and iPad. It’s not my internet connection because everything else streams fine with no lags or dropping connection. How can I fix this?
Apple Watch
Got it, Nicolem1219,
We appreciate you sharing these details. If all three devices lost connection, it's likely due to your internet connection. Here's a great resource which will show you how to adjust your router to ensure that it will perform properly with your Apple devices: Recommended settings for Wi-Fi routers and access points
Take care.
We understand your concerns, Nicolem1219,
In this case, we'd recommend that you contact Apple directly to investigate this further with you. You can find their contact details here: Contact Apple for support and service
Kind regards.
Hi Nicolem1219,
Welcome to the Apple Support Communities!
We understand that you're losing connection when using Apple Fitness+. So we can better understand what's happening, are you seeing an alert when this happens? Does the app quit? Any specific details you can provide will help us isolate this further.
Cheers!
Hi, it does bring a message up that says connection lost. I have to then hit menu on the remote to exit out of that screen. I worked out today without headphones and did only 10 min workouts and I did not lose connection. I would like to use the headphones and do a longer workout if possible. Thanks for your help!
Thanks for letting us know, Nicolem1219,
We're glad to hear that you were able to maintain your connection today. Since it didn't appear to be the internet connection that was lost, were the Apple TV or your Apple Watch disconnected from each other? We just want to be sure that we understand properly.
Thank you!
The message saying connection was lost showed up on both my AppleTV and my watch and iPad when I tried using that because I thought it was the AppleTV. The watch then also didn’t register the activity at all. Thanks for your help!!
Thank you for your input, but I disagree. My internet connection is solid and I do not have issues even when multiple devices are fighting for bandwidth. The lost connection was early morning with very minimal device usage. Internet connection should not be an issue with my watch recording activity, especially since it picks up service through Verizon when I’m away from wifi.
Lose connection fitness+
