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iMessage/Facetime not activating

I got my iPhone 12 yesterday and have not been able to get my iMessage or Facetime activated using my phone number. I've been able to recieve SMSs and have tried all the methods to try to get to activate on the Apple Support website but none have worked. Any assistance would be greatly appreciated.

iPhone 12, iOS 14

Posted on Jan 3, 2021 9:50 AM

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5 replies

Jan 3, 2021 9:53 AM in response to kjs99

Criteria: For activating iMessage, you need one-time SMS messaging service (If you have one, skip this) to be activated on your phone number. Depending on your carrier, you might be charged for this (for iMessage activation only) SMS.

If you have dual SIM then each time you switch plan between one number with another for iMessages this activation will be charged by your carrie. See the section :- Send Message with iMessage and SMS/MMS it is clearly said; additional charges may apple.


Contact your Carrier (Cellular Service Provider) The agency who issued the SIM to you to know whether you have SMS plan enabled at least for One SMS


See the pic below


4 Step Process --> Turn off and restart iMessage and FaceTime (The order / sequence is very important)

  1. Go to Settings > Messages and turn off iMessage.
  2. Go to Settings > FaceTime and turn off FaceTime.
  3. Restart your device.
  4. Turn iMessage and FaceTime back on. (Watch the GIF below)



iMessage/Facetime not activating

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