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Level 1

4 points

Am I supposed to erase the old iPhone that I am sending into Apple for warranty replace/repairs assessment?

iPhone 11 Pro Max

Posted on Jan 3, 2021 10:01 AM

Top-ranking reply

Community+ 2024

Level 10

413,962 points

Posted on Jan 3, 2021 10:45 AM

Get your iPhone, iPad, or iPod touch ready for service

Back up your iOS device.
Have your Apple ID password ready. ...
Bring your sales receipt (if possible), in case your service requires proof of purchase.
Bring your device and any accessories that you need help with.
Bring a form of personal identification, like a driver's license, passport, or other government-issued ID.

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