Network access often very slow

I am finding that network access from my iMac is frequently very slow - download speeds of 1 or 2 kB/s are typical, which is obviously way out of line (I use istatMenus which shows network speed). This happens most of the time when doing general browsing, but occasionally I'll get lucky and get a 50kB speed. Large files, such as an OS update, usually come down at my ISP max of 8M once they get started.


While this is a nuisance anytime, where it is a real problem is doing a restart. It seems multiple online references happen when starting, and of course Safari reloads any pages which were open at shutdown, but this doesn't excuse the slow speed. A full restart takes at least 20 minutes, and I don't believe that I am doing anything particularly unusual (only a couple of startup items).


I'm sure it hasn't always been like this, but it has been for quite a while and I can't identify any particular event that started it.


Does anybody have any thoughts as to the kinds of things that might be happening, and what I should be looking at, to track down this annoying problem.


My computer is a 21.5" iMac (2011) running OS 10.13.6 (High Sierra - the latest it will support), with lots of free disc space and 12 GB memory and a i7 processor: there shouldn't be any shortage of resources.


Thanks for any help.


Paul.

iMac 21.5″, macOS 10.13

Posted on Jan 3, 2021 1:53 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 3, 2021 6:33 PM

Paul, sounds a bit like a DNS issue, but...


Make a New Location, Using network locations in Mac OS X ...


System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.


System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.


The interface that connects to the Internet should be dragged to the top of the list.


Sys Prefs>Network>highlight the Interface you're using>Advanced>TCP/IP>Configure IPv4: Using DHCP.


If using Wifi, instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.


System Preferences>Network>choose interface>Advanced>Proxies Tab, make sure none are set, like for HTTP & HTTPS.


System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...


8.8.8.8

8.8.4.4

1.1.1.1

9.9.9.9


Apply.

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3 replies
Question marked as Top-ranking reply

Jan 3, 2021 6:33 PM in response to Paul Fryer

Paul, sounds a bit like a DNS issue, but...


Make a New Location, Using network locations in Mac OS X ...


System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.


System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.


The interface that connects to the Internet should be dragged to the top of the list.


Sys Prefs>Network>highlight the Interface you're using>Advanced>TCP/IP>Configure IPv4: Using DHCP.


If using Wifi, instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.


System Preferences>Network>choose interface>Advanced>Proxies Tab, make sure none are set, like for HTTP & HTTPS.


System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...


8.8.8.8

8.8.4.4

1.1.1.1

9.9.9.9


Apply.

Jan 14, 2021 12:36 PM in response to BDAqua

Thanks for your reply, and I apologise for the delay in responding - I had another computer issue that took some time to resolve.


I did as you suggested, and it did improve things somewhat, and am now seeing speeds in the 50-70 kB/s range mixed in with the slower ones. So I will keep an eye on it and see what happens. I suspect that some of the slower ones now are either "keep-alive" by the computer or just busy websites.


Paul.

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Network access often very slow

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