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ming1969 Author

Level 1

8 points

reset security question

i have id and password but cannot login to my account, and manage my account!

always ask me to answer security question, but i already forgot the answer!

what can i do?

i try to reset my security question but it say

Cannot Reset Security Questions

We don’t have sufficient information to reset your security questions.

so what can i do?

iPhone 6s Plus, iOS 13

Posted on Jan 3, 2021 7:53 PM

Top-ranking reply

Niel

Level 10

732,107 points

Posted on Jan 3, 2021 7:58 PM

You need to contact Apple's Account Security team. To reach them, click here or here and pick a method; if you can't use any of those listed, choose one from this link.

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