Apple logo screen stuck looping on & off

iPhone7Plus started glitching & now won't move past white apple logo screen. It will shut down on its on & power back up but will not show anything other than white apple logo screen. I've forced shutdown & I've disconnected screen & battery. Nothing has worked. Suggestions???

iPhone 7 Plus

Posted on Jan 3, 2021 10:25 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 4, 2021 11:21 AM

If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly - "You might see this unexpected behavior on your iPhone, iPad, or iPod touch if you have an older version of iOS. These steps can help." - https://support.apple.com/HT203899


If you need more help

Contact Apple Support to set up service if you have any of these issues:


  • You still see a black screen after charging, force restarting, or following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.




1 reply
Question marked as Top-ranking reply

Jan 4, 2021 11:21 AM in response to shalisha05

If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly - "You might see this unexpected behavior on your iPhone, iPad, or iPod touch if you have an older version of iOS. These steps can help." - https://support.apple.com/HT203899


If you need more help

Contact Apple Support to set up service if you have any of these issues:


  • You still see a black screen after charging, force restarting, or following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.




This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple logo screen stuck looping on & off

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.