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Elig-txs Author

Level 1

4 points

Apple account suspended

Hello I have tried several times to update my method of payment due to fraud in my card. I am not able to do so can someone help

Posted on Jan 4, 2021 7:50 AM

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Community+ 2024

Level 10

205,739 points

Posted on Jan 4, 2021 7:56 AM

Why not? What happens when you try to change it exactly? Do you get an error? If so what does it say?

Did you follow the steps here?: link-> Change, add, or remove Apple ID payment methods - Apple Support

See her if your new payment method is being denied: link-> If your payment method is declined in the App Store or iTunes Store - Apple Support

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Top-ranking reply

Community+ 2024

Level 10

205,739 points

Jan 4, 2021 7:56 AM in response to Elig-txs

Why not? What happens when you try to change it exactly? Do you get an error? If so what does it say?

Did you follow the steps here?: link-> Change, add, or remove Apple ID payment methods - Apple Support

See her if your new payment method is being denied: link-> If your payment method is declined in the App Store or iTunes Store - Apple Support

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Level 7

21,345 points

Jan 4, 2021 8:00 AM in response to Elig-txs

Don't try to update the existing payment method. Add a new payment method and change it to be the primary card. After that you should be able to delete the old card.

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