IPhone 11 Pro Shutting Down with CarPlay

My phone does not stay connected to CarPlay. CarPlay keeps disconnecting and reconnecting during my trips and this has been an issue since at least June 2020. Recently, my phone has been completely shutting down while using CarPlay. Is there anyway to fix this? It's annoying when listening to an audiobook or podcast but it becomes stressful when trying to use GPS.

iPhone 11 Pro

Posted on Jan 4, 2021 9:47 AM

Reply
1 reply

Jan 6, 2021 2:08 PM in response to mrsseed

Hi mrsseed,


We're glad you've come out to Apple Support Communities for help with CarPlay and your iPhone 11 Pro. We're glad to look into this with you, it's definitely not expected behavior.


Have you had a chance to connect your device using a different Lightning to USB cable?


Will it be possible to connect using a different USB port in your vehicle? Is there any issue with the USB port itself?


Let us know if the information in this guide helps:


If you need help with CarPlay


Take care!

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IPhone 11 Pro Shutting Down with CarPlay

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