Internet/computer trouble
My mac says it is connected to my internet but it wont work on it. I have restarted my internet and my computer many times but to no avail. What should I do?
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My mac says it is connected to my internet but it wont work on it. I have restarted my internet and my computer many times but to no avail. What should I do?
You need to exhaust all the steps in If you can't open a website in Safari on Mac - Apple Support. There are eleven of them. Eliminate each one of them. Proxy servers, VPNs, oddball DNS settings, non-Apple "firewalls" including "anti-virus" junk and / or "cleaning" scams... all of them are popular causes people tend to overlook.
Lastly try the following in an effort to confirm your Mac's hardware is working properly:
Determine if the problem persists while using Safari in that mode. After that, restart your Mac normally, and reply with your observations.
You need to exhaust all the steps in If you can't open a website in Safari on Mac - Apple Support. There are eleven of them. Eliminate each one of them. Proxy servers, VPNs, oddball DNS settings, non-Apple "firewalls" including "anti-virus" junk and / or "cleaning" scams... all of them are popular causes people tend to overlook.
Lastly try the following in an effort to confirm your Mac's hardware is working properly:
Determine if the problem persists while using Safari in that mode. After that, restart your Mac normally, and reply with your observations.
To be clear is your Mac connected to the Internet and not just your wireless network?
The easiest way to know your Mac is not connected to the Internet is to attempt loading a web page like Apple. If Safari is not loading webpages please read If you can't open a website in Safari on Mac - Apple Support.
Yes I restarted the router and modem. But my computer is doing this while using my mobile hotspot as well
my internet is wireless and I don’t have a way to hook it up with an Ethernet cable.
it says I am connected but it won’t let me use safari at all, I did look at that page you attached and nothing helped me.
also it won’t even let me do a software update it just keeps doing this (picture attached).
That's ok since wireless vs. Ethernet makes no difference. Either one can be connected to your local network, but that local network needs an Internet connection. From what you describe you have no Internet connection, and there can be a number of reasons for that. If you don't know were to begin perhaps you should contact your Internet service provider.
You wrote that you "restarted your internet". That usually means restarting the equipment connected to your ISP. It can be a modem connected to a router, or a single combined modem / router. Restart it.
Internet/computer trouble