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How come it keeps asking for password over n over when I try to download a app when it knows it’s the right password

Same as above

iPhone 6s, iOS 13

Posted on Jan 5, 2021 5:06 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 5, 2021 11:25 AM

Are you downloading a new app or an update to an app?


Have you tried signing out of the App Store/iTunes, restarting the device, and then signing back in?


If an update, a request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.   

1 reply
Question marked as Top-ranking reply

Jan 5, 2021 11:25 AM in response to Roygilmore

Are you downloading a new app or an update to an app?


Have you tried signing out of the App Store/iTunes, restarting the device, and then signing back in?


If an update, a request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.   

How come it keeps asking for password over n over when I try to download a app when it knows it’s the right password

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