Stuck in Power Off Window

I have an iPhone 11. The initial problem I had was that the phone was not responsive to scrolling, swiping nor tapping. So I quit all open apps, tried again ... no change, problem persisted. The next step was a Restart. Now, I am stuck on the restart page but because I can't swipe, I can't drag the "slide to power off" button! Also, the XCancel button at the bottom of the screen is totally unresponsive.

So I am stuck permanently on this Power Off window. Strangely enough, the - swipe down and to the left - still works to get me to the Control Centre window and here, miraculously, all the icons are responsive to taps and a tap on the window itself then gets me back to the Power Off window where, again, nothing is responsive - so I am stuck. I would like to shut the phone off and then reboot to see whether the original problems would resolve. Any ideas?

iPhone 11

Posted on Jan 5, 2021 6:40 AM

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Question marked as Top-ranking reply

Posted on Jan 7, 2021 9:48 AM

Hello ttibsen,


After reviewing your post, it seems like part of the screen is not responding to touch. If you cannot swipe to power off the iPhone, you can force restart the iPhone.


"Force restart iPhone X, iPhone XS, iPhone XR, iPhone 11, or iPhone 12

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button."


Force restart iPhone


Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.


Thank you for using Apple Support Communities. Have a nice day.

1 reply
Question marked as Top-ranking reply

Jan 7, 2021 9:48 AM in response to ttibsen

Hello ttibsen,


After reviewing your post, it seems like part of the screen is not responding to touch. If you cannot swipe to power off the iPhone, you can force restart the iPhone.


"Force restart iPhone X, iPhone XS, iPhone XR, iPhone 11, or iPhone 12

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button."


Force restart iPhone


Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.


Thank you for using Apple Support Communities. Have a nice day.

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Stuck in Power Off Window

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