Iphone 6s 0x12a8 does not show in Macbookpro itunes; software is up to date

Looking for resolution to

Iphone 6s 0x12a8 does not show in Macbookpro itunes; software is up to date


MacBook Pro 13″, macOS 10.13

Posted on Jan 5, 2021 6:27 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 6, 2021 3:19 AM

For iOS 14 you need iTunes 12.8.2.3 or better running on OS X 10.11.6 or better. See How to upgrade to OS X El Capitan - Apple Support if required.


Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:


/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources


Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.


tt2

14 replies
Question marked as Top-ranking reply

Jan 6, 2021 3:19 AM in response to gerry39

For iOS 14 you need iTunes 12.8.2.3 or better running on OS X 10.11.6 or better. See How to upgrade to OS X El Capitan - Apple Support if required.


Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:


/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources


Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.


tt2

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Iphone 6s 0x12a8 does not show in Macbookpro itunes; software is up to date

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.