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User profile for user: joan912
joan912 Author
User level: Level 1
4 points

My iPad won't stay connected to wifi.

My iPad Pro and new iPad Air 4th Generation (just purchased) will not stay connected to the WiFi. It seems to very briefly connect, then stops. The WiFi icon does not appear. The VPN tries to connect, unsuccessfully. I thought a new iPad would work, but it does not. I have other IPads that do connect with no problems. I have even erased all data from this new iPad Air, and then restored from the working iPad Mini but it still will not connect continuously.

I have unplugged and plugged back in the router, but that didn’t fix it. I have an Xfinity router.

Should I go back to a factory reset?


iPad Air Wi-Fi

Posted on Jan 5, 2021 11:51 PM

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User profile for user: LotusPilot
LotusPilot
Community+ 2024
User level: Level 10
289,496 points

Posted on Jan 6, 2021 2:31 AM

Your VPN connection will fail unless your network (WiFi) connection is operating correctly. Sometimes, your VPN profile/App can interfere with basic network connectivity (the technical explanation for this is likely beyond useful to you) - suffice to say that your iPad network settings need to be fixed.


First, remove the VPN App from the iPad - and the remove any remaining VPN profiles from iPad Settings:

Settings > VPN


Next, you’ll need to reset the iPad network settings:

Settings > General > Reset > Reset Network Settings


Your iPad will restart and you will need to rejoin your WiFi network - requiring your WiFi password. When your WiFi connectivity is stable/reliable, then and only then should you consider reinstallation of any VPN Apps or VPN profiles.

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User profile for user: LotusPilot
LotusPilot
Community+ 2024
User level: Level 10
289,496 points

Jan 6, 2021 2:31 AM in response to joan912

Your VPN connection will fail unless your network (WiFi) connection is operating correctly. Sometimes, your VPN profile/App can interfere with basic network connectivity (the technical explanation for this is likely beyond useful to you) - suffice to say that your iPad network settings need to be fixed.


First, remove the VPN App from the iPad - and the remove any remaining VPN profiles from iPad Settings:

Settings > VPN


Next, you’ll need to reset the iPad network settings:

Settings > General > Reset > Reset Network Settings


Your iPad will restart and you will need to rejoin your WiFi network - requiring your WiFi password. When your WiFi connectivity is stable/reliable, then and only then should you consider reinstallation of any VPN Apps or VPN profiles.

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My iPad won't stay connected to wifi.

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