ITV Hub - MacBook Pro - sound off after advert break

I found out about the mute in the address bar by accident.

I have been having exactly the same problem. (No sound after ad breaks) I exit full screen mode, mute then unmute in the address bar, go back to full screen and it’s resolved. It is really annoying though.

I have MacBook air running BigSur version 11.2.3 and the M1 chip .

I get the same problem on a MacBook Pro 2017 running Big Sur 11.2. I get around it by pausing the programme after the ad break then selecting it again and choosing Resume. I reported it to ITVhub support and they say it’s a problem with Safari.

i have also found that rather than waiting for the whole page to reload you can just mute and unmute the tab which can be done in the web address bar by clicking the sound icon, this brings the sound back quicker.

I'm having the same problem as well, I have a MacBook pro 2013, and OS Big Sur 11.1. I have found that if you reduce the page and look at the address bar at the top of the page next to itv.com on the right along side the refresh symbol a "mute this page symbol" will appear just as the programme resumes by clicking on this twice the sound will resume on the itv programme, it's a simpler work through than a full refresh.

I have also noticed the warning about my passwords being compromised since I updated to the new operation system.

I feel it must be something to do with Big Sur.

I read the experience that others have had and so tried downloading Firefox, using that instead of Safari overcomes that annoying problem with the loss of sound after the adverts. (Worth noting that Firefox doesn't solve the different problems described in the following post). Good luck!!

Concur with DH-L's reply, in that a page refresh (Command-R) in the browse [Safari] seems to sort out the problem, without having to go through all those pesky adverts again!

MacMini (2018 Intel i7, BigSur11.2.3)

Upgraded last night to Big Sur version 11.2.1 and I am using Safari version 14.0.3. Still no change, but checked and refreshing the website address does seem to work. Still annoying though.

I have the same issue. It also happens with channel 4 - the best thing to do when watching TV on any Mac book is use the private browsing. It all then works.

Thanks, I fixed the problem by using Firefox instead of Safari to access ITV hub. Wouldn’t have figured it out without this community so thanks everyone!

I have exactly the same problem so I can't believe that the fault isn't repeatable. The way that I get around it is to go back, restart the video from the beginning and then drag the play passed the ad break position. Sometimes that has to be done twice. A bit of a pain but that always works. My MacBook Pro is on the latest OS of Big Sur.

Sorry for delay in replying. I was also having problem with graphics, since installing Big Sur, on Trainz program so I have installed Windows 10 by partitioning my hard drive using ‘boot camp’. (On YouTube there is a video on how to install at no cost). Using Windows to play ITV Hub sound is fine all the way through and graphics are also fine on Trainz on Windows. Will ask question on this forum on how to get Apple to take these issues on.

Thanks to everyone for their thoughts on this, I have exactly the same problem and, having read this string, tried using Firefox instead of Safari which seems to have cured the problem. How annoying that Apple haven't sorted it out for us all.

I'm no expert but the problem seems to lie in the latest version of Safari. So just download Firefox and use that to access the hub, that completely solves the problem.