Hello!
I`ve got a message that my account has been disabled in the app store. I also find out that there are 3 payments made from my card to apple.com - 2.83, 5 and 10 euros. I don`t have any subscriptions, only iCloud for 0,99 each month.
Please, send back my money and activate my account. Thanks in advance! :)
iPhone 11 Pro, iOS 14
Howdy,
When your Apple ID is disabled in the App Store and iTunes you need to contact them for help.
From: If you see a message that says 'Your account has been disabled in the App Store and iTunes'
…there might be a problem with the payment method that you have on file.
When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.
Volunteer users with Apple Support Communities can not help with refunds or money questions. You need to contact Apple directly.
ivan
Howdy,
When your Apple ID is disabled in the App Store and iTunes you need to contact them for help.
From: If you see a message that says 'Your account has been disabled in the App Store and iTunes'
…there might be a problem with the payment method that you have on file.
When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.
Volunteer users with Apple Support Communities can not help with refunds or money questions. You need to contact Apple directly.
ivan
Thanks, Ivan, for your reply.
The real issue is that there are no possibilities to contact directly Apple support. They only answer that I have to call my local Apple support, which is directing me to the mobile network provider, who has no deal with this. Money has been taken from my card not added to the mobile receipt.
See the Apple Support article(s) below. Link to contact Apple Support in the article.
Disabled apple ID account
