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User profile for user: Woods_Electric
Woods_Electric Author
User level: Level 1
4 points

We need to change the Administrator Information on this Mac.

Good Morning,


We got new Mac's for our office about 2-3 yrs ago and just let everyone set up their own trusting that they would set the administrator to Woods.Electric and using a password that we keep in our files. About 3 Months ago the employee that set this Mac up "Alexia's iMac" is no longer here and now we can't do anything because she didn't use the credentials she was told to use when setting up and she didn't leave any clues as to what she set the admin name & password to. We have years of documents, data, and other important information saved on this computer so I really don't want to have to factory reset and lose everything. How can I change the Administrator info with out resetting my computer. Since Woods Electric purchased these computers and it's our appleId that makes any purchases or changes there has to be away to do this with out loosing everything we have.

iMac 21.5″, macOS 10.13

Posted on Jan 6, 2021 8:21 AM

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User profile for user: Leanne_68
Leanne_68
User level: Community Specialist

Posted on Jan 8, 2021 2:06 PM

Hi Woods_Electric,


We see you're looking to reset the Admin password of a Mac. We can understand the need to regain access to the device. We'd be happy to help pass along some helpful info for that.


This page here will have all of the available steps for resetting the Admin password on macOS: Change or reset the password of a macOS user account


Be sure to also follow the steps in the "Create a new login keychain, if necessary" section after the password has been reset.


If you happen to still have issues with resetting your Admin password, please reach out for further help to an Apple Advisor here: Get Support


We hope that helps out.


Take care!



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Question marked as Top-ranking reply
User profile for user: Leanne_68
Leanne_68
User level: Community Specialist

Jan 8, 2021 2:06 PM in response to Woods_Electric

Hi Woods_Electric,


We see you're looking to reset the Admin password of a Mac. We can understand the need to regain access to the device. We'd be happy to help pass along some helpful info for that.


This page here will have all of the available steps for resetting the Admin password on macOS: Change or reset the password of a macOS user account


Be sure to also follow the steps in the "Create a new login keychain, if necessary" section after the password has been reset.


If you happen to still have issues with resetting your Admin password, please reach out for further help to an Apple Advisor here: Get Support


We hope that helps out.


Take care!



Reply

We need to change the Administrator Information on this Mac.

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