Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face ID trouble

hello !

I have a problem with my Face ID on IPhone 12 Pro Max.

my phone is recognise face of my brother and my face too.


iPhone 12 Pro Max, iOS 14

Posted on Jan 6, 2021 10:21 AM

Reply
Question marked as Best reply

Posted on Jan 6, 2021 10:36 AM

He didn't use his face for "Alternate Appearance" did he or do you both look very similar?


If not About Face ID advanced technology - Apple Support says


"The probability that a random person in the population could look at your iPhone or iPad Pro and unlock it using Face ID is approximately 1 in 1,000,000 with a single enrolled appearance. "


"The statistical probability is different for twins and siblings that look like you and among children under the age of 13, because their distinct facial features may not have fully developed. If you're concerned about this, we recommend using a passcode to authenticate."

1 reply
Question marked as Best reply

Jan 6, 2021 10:36 AM in response to vadik77

He didn't use his face for "Alternate Appearance" did he or do you both look very similar?


If not About Face ID advanced technology - Apple Support says


"The probability that a random person in the population could look at your iPhone or iPad Pro and unlock it using Face ID is approximately 1 in 1,000,000 with a single enrolled appearance. "


"The statistical probability is different for twins and siblings that look like you and among children under the age of 13, because their distinct facial features may not have fully developed. If you're concerned about this, we recommend using a passcode to authenticate."

Face ID trouble

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.