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Apple Watch

Hi, my apple watch has all of a sudden not tracking my steps/distance. I have tried everything I've seen online and still nothing? So I'm just wondering what else I can do.

iPhone 12 Pro Max, iOS 14

Posted on Jan 6, 2021 12:56 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 6, 2021 7:14 PM

I'm not sure what you have tried, but the first (and simplest) thing to try if something isn’t working right is to restart your Apple Watch and its paired iPhone. If necessary (device not responding), try a forced restart. Both methods can be found here:

How to restart your Apple Watch - Apple Support

Restart your iPhone - Apple Support


If that doesn't help, the next steps would be to unpair and pair your watch again and restore from the backup just created. This deletes all temp and corrupted files and re-indexes the file system.

Unpair and erase your Apple Watch - Apple Support

Set up your Apple Watch - Apple Support


2 replies
Question marked as Top-ranking reply

Jan 6, 2021 7:14 PM in response to EmG99

I'm not sure what you have tried, but the first (and simplest) thing to try if something isn’t working right is to restart your Apple Watch and its paired iPhone. If necessary (device not responding), try a forced restart. Both methods can be found here:

How to restart your Apple Watch - Apple Support

Restart your iPhone - Apple Support


If that doesn't help, the next steps would be to unpair and pair your watch again and restore from the backup just created. This deletes all temp and corrupted files and re-indexes the file system.

Unpair and erase your Apple Watch - Apple Support

Set up your Apple Watch - Apple Support


Apple Watch

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