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Apple iPad 5th generation not holding a charge

Can this issue be resolved by connecting the device to a laptop and updating iTunes, and holding the power button and home button together for at least 10 seconds? Asking for the son of a friend which I purchased the iPad for. Thanks in advance.

iPad (5th gen) Wi-Fi

Posted on Jan 6, 2021 3:50 PM

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Question marked as Top-ranking reply

Posted on Jan 9, 2021 8:45 AM

Hello jimwhoski1,


We see that you're having trouble with your iPad not holding a charge. We'll be happy to point you in the right direction.


For something like that you'll want to reach out to Apple Support. They'll be able to look in to this and see what's going on here.


You can reach out to them here: Contact Apple Support


Cheers!

2 replies
Question marked as Top-ranking reply

Jan 9, 2021 8:45 AM in response to jimwhoski1

Hello jimwhoski1,


We see that you're having trouble with your iPad not holding a charge. We'll be happy to point you in the right direction.


For something like that you'll want to reach out to Apple Support. They'll be able to look in to this and see what's going on here.


You can reach out to them here: Contact Apple Support


Cheers!

Apple iPad 5th generation not holding a charge

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