You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacOS update

I downloaded the new update and it tells me an error occurred preparing the software update, and my cursor won’t even work. How do I get back to where my computer will work. I shut it down and brought it back up it tried to reinstall and another error occurred. Every install takes more than 30 minutes

Posted on Jan 7, 2021 8:14 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 7, 2021 9:13 AM

Restart your Mac in Safe Mode (How to use safe mode on your Mac - Apple Support) and try to install the update. Once completed restart you Mac as you would normally do.

1 reply

MacOS update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.