watching digital time output stuck on 10:09:30

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Level 1

8 points

watching digital time output stuck on 10:09:30

Hi i frequently have an issue where my watch will get stuck reading 10:09:30 even though that's not the time. The analog hands are in the correct position and I'm able to fix it by temporarily switching the watch face and then switching back and hitting the crown button, but it'll happen again a few hours later and it's super frustrating. Is there any fix to this issue? I have to keep my phone firmware on IOS 13.6 for a work application, so I can't get an updates to the watch as a result.

Posted on Jan 7, 2021 10:35 AM

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Answer 1

bailier

Community Specialist

Jan 10, 2021 9:28 AM in response to jeffyor

Hello jeffyor,

Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with your Apple Watch. We're happy to assist.

When checking your paired iPhone are you showing the Date & Time are correct there? If needed, this article can help you check: How to get updated time zone information for your Apple device Also, if you're using a VPN on your paired iPhone does the issue remain when disabled?

If the information is correct, have you tried unpairing and pairing your Apple Watch again to test. The article here has the steps for unpairing: Unpair and erase your Apple Watch If the issue remains, test setting up your Apple Watch as new.

Cheers!

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Answer 2

Jan 11, 2021 1:48 PM in response to jeffyor

Hi jeffyor,

Thanks for the information. As the issues continue after completing the steps, we'd recommend you Contact Apple Support

Best!

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Answer 3

jeffyor Author

Level 1

8 points

Jan 10, 2021 9:31 AM in response to bailier

Yes it’s correct on the phone and I’ve tried unpairing and repairing. There’s a separate thread on here of people complaining about the same thing. Analog hands are correct just the digital output of the time gets stuck always on 10:09:30, really frustrating.

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watching digital time output stuck on 10:09:30

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