Apple Watch Ultra Wayfinder Bezel Does Not Show Lat/Long numbers - Always Updating...

Question

Apple Watch Ultra Wayfinder Bezel Does Not Show Lat/Long numbers - Always Updating...

Hi,

It's always showing Latitude: ---.----- and Longitude: ---.----- Updating...

Watch OS version is 9.0.2 (20R8391) -- It started after I updated the OS on the watch. Until then I remember seeing it working. Cellular is not setup on my watch and I am not going to set that up yet.

The Compass app on the Ultra works just fine.

I've tried rebooting the watch, resetting the watch, rebooting my phone - but to no avail. Anyone else seeing this issue?

It's terrible that the one new face that is unique to the Ultra watch is buggy!

Cheers!

Posted on Oct 21, 2022 6:38 AM

Reply

Answer 1

Top-ranking reply

ElmuBozz

Level 1

8 points

Feb 13, 2023 9:48 PM in response to bibfromisreal

Please try this and hope it solves the issue:

1) in your iPhone, make sure that the is ON. You can get this from Settings->Privacy & Security-> Location Services).

2) Once clicking on “Location Services”and setting it ON, please browse in the list of apps until you find the one named “Apple Watch Faces” and click on it.

3) Select how you want to Allow the Location Access. I have set mine to Always.

Hope this might solve the issue.

Blessings to all.

Reply

Answer 2

tgatzb

Level 1

8 points

Feb 9, 2023 2:28 PM in response to bibfromisreal

I fixed it by going to Settings > Privacy & Security > Location Services > Apple Watch Faces > “change to” While Using the App

Hope this helps!

Reply

Answer 3

JJRASC

Community Specialist

Oct 23, 2022 10:20 AM in response to bibfromisreal

Hello bibfromisreal,

Welcome to the Apple Support Communities.

We understand your situation and how you are noticing that some features of your Apple Watch face are not responding as you would expect. We’d be happy to help you find a solution here.

We understand that these location features work as expected in the Compass app, but not from the watch face that you have set. To start, we would first suggest removing the watch face before adding it back. The following Apple Support articles explain more about changing watch faces, and the features of each face:

If you continue to notice the same issue, please contact Apple Support directly for more help: Apple Support

We hope this information provides you with a solution.

Cheers!

Reply

Answer 4

Dec 13, 2022 11:29 AM in response to devmallya

Try pairing your watch with another iPhone to see if it works. That is what I was told to try out by Apple support today when I called. If that does not work, then take it to the Apple store and have a hardware technician take a look at the watch.

I'm so upset with their support about this issue.

Good luck with it!

Reply

Answer 5

Nov 15, 2022 4:01 PM in response to bibfromisreal

press the outer ring that has changed to the compass once with your finger and it will change back to the normal clock.

Reply

Answer 6

Nov 8, 2022 5:30 PM in response to bibfromisreal

Works just fine on my Ultra with WatchOS 9.1. I think you're the first person to come here saying it's not working. At least that I've seen.

Reply

Answer 7

Oct 31, 2022 11:02 PM in response to JJRASC

Thanks!

I have tried all sorts of solutions:

remove and add the Wayfinder face back
reset the watch and re-pair it with my phone
reboot both the phone and the watch
combination of (3), followed by (1)

i have been working with Apple support, running diagnostics and sending back logs for anslysis from both the watch and the phone.

still no luck with a solution.

Reply

Answer 8

Nov 28, 2022 3:31 PM in response to lobsterghost1

It was working when I got it, then it stopped working at some point after the iOS update. I worked with Apple support to provide them with logs for both the phone and watch a few times and I was under the impression that they were looking into the issue. So I assumed that since it worked and then failed later, that it was a software issue.

I am waiting on Apple support to update me on the fix. Either they fix it or they should send me a replacement watch, at this point it does not matter.

Reply

Answer 9

Nov 30, 2022 10:08 AM in response to bibfromisreal

Apple Support doesn't monitor these threads for feedback at all. This forum is user to user pretty much exclusively. If you want to get your concern to Apple directly, you can provide feedback via this link --> Feedback - Watch - Apple

Reply

Answer 10

Nov 30, 2022 10:10 AM in response to devmallya

Apple support was very responsive to get the analytics/logs for the problem and I spent a fair bit of time giving them the information. But its been about a month and either they've not figured it out yet or have simply not deemed it a high enough priority to release a fix for it.

Either way, we're stuck with a watch whose big feature doesn't work on their new face! I'm just curious to find out what is wrong with our watches to get it to that state.

All the best @devmallya! Please update this thread if that feature works for you!

Reply

Answer 11

jlb714

Level 1

8 points

Jan 1, 2023 5:33 AM in response to bibfromisreal

I have this exact problem. called apple support. they went through all the settings and unpaired/repaired the watch with the phone. didn't fix it. Said I had to wait until the next software update.

Reply

Answer 12

Nov 30, 2022 1:34 AM in response to JJRASC

Even I'm also facing the same issue. Not able to access the longitude and latitude in the Wayfinder watch face bazel. Need a fix for this bug. Tried all the steps which @bibfromisreal had done. But no hope. It shows only updating that's it.

Reply

Answer 13

Dec 3, 2022 7:13 PM in response to lobsterghost1

Thanks! I provided Apple support a link to the discussion and had hoped that if there were a lot of people with the same issue, they might notice it. I have replied to the email thread I have with them about the issue. Appreciate your replies @lobsterghost1!

Reply

Answer 14

Nov 8, 2022 5:06 PM in response to bibfromisreal

just curious to know how many folks are seeing this issue?

awaiting a new release for a fix.

cheers,

-atin

Reply

Answer 15

Nov 28, 2022 3:07 PM in response to Rubenotje

that's not the problem. as you can see in the photo that I have posted, my Latitude and Longitude always shows ---.----- and Updating... at the bottom.

Reply

Apple Watch Ultra Wayfinder Bezel Does Not Show Lat/Long numbers - Always Updating...

Similar questions