“User Profile” in Apple Music Inaccessible

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Javbw Author

Level 1

8 points

“User Profile” in Apple Music Inaccessible

I want to access my user profile to change my “For You” name, currently pulled from the family sharing billing credit card (NOT my account name for some reason)
I am a leader of a family sharing plan. This seems to cause issues.
clicking on the avatar in “listen Now” brings up a menu with no options to edit the profile nor avatar.
people keep suggesting this option (go to Listen now and tap on the avatar”), but it doesn’t actually offer any of the options they say should be there.

iPhone 11 Pro Max

Posted on Jan 7, 2021 4:52 PM

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Answer 1

Best reply

Matthew.S81

Community Specialist

Jan 10, 2021 1:44 PM in response to Javbw

Hi Javbw,

It seems you're having trouble updating your Apple Music profile and we want to help.

From what you're seeing that might mean that you haven't actually set up a profile before.

On the screen you sent over, tap the option to "See What Friends Are Listening To" and follow the onscreen prompts to set up your profile.

See what friends are listening to in Apple Music on your iPhone, iPad, iPod touch, or Android device

Best of luck.

Thanks for using the Apple Support Communities.

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Answer 2

bailier

Community Specialist

Jan 11, 2021 12:51 PM in response to Javbw

Hey Javbw,

Glad to hear this was resolved.

If you have some suggestions about how this process could be different, you can submit feedback here:

Feedback - Apple Music - Apple

Cheers!

Thanks for using the Apple Support Communities.

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Answer 3

Javbw Author

Level 1

8 points

Jan 10, 2021 3:53 PM in response to Matthew.S81

This was it - if you can’t find “view profile” choose the “see what friends are listening to” and make an account and a whole new section will appear.

I wish they had a “make account” option.

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“User Profile” in Apple Music Inaccessible

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