You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Returning a replacement phone and keep my old phone

What is the process if I want to keep and repair my current phone and return the new replacement phone recently sent?

iPhone XR, iOS 14

Posted on Jan 7, 2021 8:32 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 7, 2021 9:05 PM

I don't believe there is a defined process for that.

You'll have to get in touch with the Apple Store, Authorized or reseller that is operating your request and ask them if they can do that and how would it be done.

1 reply

Returning a replacement phone and keep my old phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.