Device Trade-in Payment Not Received

Well, just so you know:

we are all other users here.

we do not work for Apple, so demanding money from us will not help. We also do not have access to accounts.

I'd suggest you find out if the phone has been received using the tracking number. Were you told that you would get cash, a gift card or ? In any case, the payment would not be instantaneous. It would take time to process the return, examine the device and then process a payment.

You can track your phones location via FedEx using the tracking number they assigned your package. The FedEx app will easily tell you where your phone currently is based on that tracking number OR you could call FedEx and give them your tracking number and they will tell you where your phone is.

I received the credit, for the iPhone 11 I returned, as soon as Apple received the phone. FedEx delivered my returned iPhone, in 2 days from my dropping it off to them. Apple notified me, and credited my card, the day they received it. I was extremely surprised the whole process was as fast and easy as it was. If I were in your shoes I would call apple and get them to verify they received your phone and where in Apples process, is your phone. I know Apple states in returning devices that they will check the phone for external damage before refunding the money for the device. If they find external dammage on the phone they will not refund the money. I’d call or text chat with apple.

As an additional thought:

Refunds or credits are never instantaneous. They will take a minimum of a week to 10 days.

Apple also has contracts with third party companies in some locations for some devices. So, if this was sent to a third party, it will take much longer.

We recently traded-in two phones. According to tracking, it took Fedex 6 days to deliver them from the time we dropped off the boxes at the Fedex store. We have not yet seen the credit but it has only been two days since they received the trade-in devices. Last time we did a trade in, Apple was pretty quick with getting us our money but it was not instantaneous.

Did you get payment? I am still waiting for my payment.

Bought iPhone 12.

Sent back the trade in device on 8th December 2020

FedEx delivered the device on 15th December 2020.

No update on the online order.

Have been following up with Apple with calls chats and whatever way possible, they kept asking to wait even after a month.