You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

What does it mean when a error occurs when trying to instal an update

so how do I get the new update by I just keep getting errors haves occurred when trying to install it

iPhone 7 Plus, iOS 11

Posted on Jan 8, 2021 2:51 PM

Reply
Question marked as Top-ranking reply
2 replies

Jan 8, 2021 7:18 PM in response to Lilkop

Hello lilkop,

I have an iPhone 11 and have encountered this issue. I have corrected this problem by performing the following steps - 

IF you have a VPN active on your iPhone, remove it permanently. VPN’s are a source of a plethora of very odd iphone behaviors.


• on you iPhone turn off wi-fi 

• go to iPhone Settings->General->Reset

     select “Reset Network Settings”

• turn your phone off and leave it off

• RESET your router

       - There is a recessed and semi-hidden

          Reset button on your router, usually

under the Router.

       - You will need a pin to reach and depress

          the Reset button, press and hold the

          Reset button for 15 seconds then release

          the button.

      IF YOU CANT FIND THE RESET BUTTON

      - Turn your router OFF for 1 minute then

turn the router back on

      - Wait for your router to completely power

          up and come ready

• Turn your phone on and wait for it to fully

          power up and come ready.

• Go to your phones Settings->wi-fi and turn

         wi-fi “ON” and wait for iPhones wi-fi to

         connect to wi-fi router 

• Plug iPhone to power

• go to software update and download iOS an               install on iPhone.

This works every time for me, I hope it works for you.

What does it mean when a error occurs when trying to instal an update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.