New iPad locked in guided access mode while trying set up

While setting up a new iPad I have been locked out and iPad is locked in guided access call administrator? At best I can get the apple logo up while holding both home and power button then get the guided access box for a few seconds before it powers off again. Help.

Posted on Jan 9, 2021 6:10 AM

Reply
1 reply

Jan 12, 2021 8:56 AM in response to CFIB

Hey CFIB,


We see you're attempting to set up an iPad but it is currently in Guided Access mode.


To clarify, is this an iPad you purchased for personal use, or was it provided by an employer or other administrator? We ask as Guided Access mode is a feature on the iPad intended to limit usage of the device.


See more details regarding Guided Access here:


If the iPad is externally managed or was provided by an employer or education institution, etc, we'd recommend reaching out to them for options regarding removing the feature.


Cheers!


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New iPad locked in guided access mode while trying set up

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