I am trying to send my son’s broken phone in for repair, but they keep asking for a verification code after typing in his Apple ID and password. He cannot receive that because his phone does not work. What do I do?
iPhone 11 Pro
See if anything here helps. If necessary, you can use account recovery as explained in the link at bottom of the article.
Verification code - how to get one and sign in with two-factor authentication.
Please start your own discussion. Trying to answer several problems in one discussion gets confusing for everyone. A new post would be much more visible.
Do a backup and try a factory reset. Then restore from your backup.
Backup - Restore your device from an iCloud or iTunes backup
My phone stopped working 3 days ago. Can’t recieve calls. Nor send. No sound. No speaker. Can’t take pictures.
I am trying to send my son’s device for repair. After I type in my username and password, it asks for a verification code for his phone. The problem is the phone is not working, so I cannot get a verification code. What do I do?
