I've just changed my Apple ID to my new email address. Phone (11pro) working ok, if I log in on an Apple website I get the auth code on phone.
Problem is in Settings, under my name it says "Update Apple ID Settings" where it says:
Apple ID Password
Enter the password for
"the email it shows here is old ID"
When I put password in I get Verification Failed An unknown error has occurred.
Any ideas?
iPhone 11 Pro, iOS 14
Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.
Try a restart.
Restart your iPhone, iPad, or iPod touch
Try a forced restart.
A factory reset won't remove the old ID.
If necessary, if you are the original owner, contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)
Genius Bar Reservation and Apple Support Options - Apple.
or contact Apple ID Support.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support https://getsupport.apple.com Work through the screens to get a chat option.
Apple Support schedule phone call
https://twitter.com/AppleSupport People have posted it may take an hour or more to get a response.
Tried it with WiFi off as not able to get to another point, powered off and tried a restart none of which worked.
Also tried the forgot password option but it says the ID is invalid (which it is as its using the old email)
Guess its a factory reset now then?
Problem after updating Apple ID
