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agabrielson1 Author

Level 1

32 points

iPhone 12 can't receive SMS messages

Hello,

I have an iPhone 12 that cannot receive SMS messages, but it can send SMS messages.

I have tried a few things with no success:

Enabled send as SMS
Reboot
Reset network settings

None of these options have helped? Does anyone have any thoughts?

Thanks,

Anthony

Posted on Jan 9, 2021 1:14 PM

Top-ranking reply

agabrielson1 Author

Level 1

32 points

Posted on Jan 10, 2021 1:59 AM

This issue is not resolved. Verizon does not understand the root cause of the problem, but is working to resolve.

The issue does not appear with every SMS number, only a subset of them.

This is the full list of steps taken to debug so far:

Enabled send as SMS
Reboot
Reset network settings
Reset network settings with the SIM card removed
Force the phone into LTE mode to see if Verizon's 5G network is the problem
Text a number known to have issues (with the iPhone 12 pro) using an iPhone 10 (also on Verizon) successfully

Here is excerpt from the Verizon support session acknowledging there is a known problem:

There is a known alert for customers with iPhone 12, iPhone 12 Mini, iPhone 12 Pro, or iPhone 12 Pro Max that may be unable to consistently send SMS/MMS to users with non-iOS devices. This is currently under investigation.

Note: Apple does not appear to be aware of this issue based on support session with them before calling Verizon.

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