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Question mark folder

My Mac on occasion will startup with a question mark folder. I will have to boot my Mac into recovery mode a couple of times to turn it on. Does anyone know how to fix this? Or can I send it in to get fixe? Genius bars are closed in my area.

MacBook Pro 13″, macOS 10.13

Posted on Jan 9, 2021 2:15 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 9, 2021 2:25 PM

hserrato66 wrote:

My Mac on occasion will startup with a question mark folder. I will have to boot my Mac into recovery mode a couple of times to turn it on. Does anyone know how to fix this? Or can I send it in to get fixe? Genius bars are closed in my area.



If your Mac starts up to a question mark

https://support.apple.com/en-us/HT204323


(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )


“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service


Call Customer Support (800) MY–APPLE (800–692–7753)


or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)



1 reply
Question marked as Top-ranking reply

Jan 9, 2021 2:25 PM in response to hserrato66

hserrato66 wrote:

My Mac on occasion will startup with a question mark folder. I will have to boot my Mac into recovery mode a couple of times to turn it on. Does anyone know how to fix this? Or can I send it in to get fixe? Genius bars are closed in my area.



If your Mac starts up to a question mark

https://support.apple.com/en-us/HT204323


(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )


“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service


Call Customer Support (800) MY–APPLE (800–692–7753)


or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)



Question mark folder

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