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iPad reset

I have been given an iPad and have reset it but can’t get past the Apple ID and password screen that was used to set it up as it is unknown . Is there anyway to solve this please ?


iPad Pro 11-inch Wi-Fi

Posted on Jan 10, 2021 2:02 PM

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Question marked as Top-ranking reply

Posted on Jan 10, 2021 3:48 PM

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


1 reply
Question marked as Top-ranking reply

Jan 10, 2021 3:48 PM in response to -1703-

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


iPad reset

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